How do we improve performance?
House of Performance’s approach is to focus on improving the Service Profit Chain. The principle of this model is that a happy employee leads to a happy client, which in turn leads to good financial results. In order to get this sequence going, we pay attention to hard aspects such as process optimisation through waste elimination, while guiding the organisation in the right direction by using a set of tools that we know we can rely on. Beside these, our working methods also include particular emphasis on soft aspects such as management style and desired employee behaviour. Everything we do is based on our belief that any changes to processes or guidance will only lead to sustainable results if the behaviour and leadership also grow in the right direction.
No huge reports. Just results that last.